In this Q&A series, I answer questions that come up in my Facebook group and outline my thoughts on what people are asking. In this post we look at the question of how to handle clients that want endless options and/or start shopping behind your back.
Read MoreYou may be wondering what resources and tools you need as an interior designer. In this post I share some of the essentials that every interior designer should have in their kit.
Read MoreI don’t think enough designers think about the fact that we are quite vulnerable when we go and meet new clients. Here’s a few things I used to do to make myself feel more safe going into people’s homes by myself.
Read MoreClient testimonials and stories are the lifeblood of your design business. They are what help people decide to work with you and they are proof that you are good at what you do and can get people results. In this post I share the reasons why testimonials are so important plus some ideas for how to collect them.
Read MoreYou’ve come to the end of your latest interior design project and it’s time for installation day. This can be an exciting process as it’s time to see your vision come to life, but it can also be stressful if you're not properly prepared. So in this post I share some tips and a checklist to help you plan and execute a successful installation day.
Read MoreIn this video I’m sharing 7 ways that I use Canva inside my business. Hopefully it gives you some ideas for how you can use it too!
Read MoreIn this post I’m sharing why your design drawings and documentation sets are so important and how to use these documents to avoid risk when working as an interior designer.
Read MoreIn this post I’m sharing the full workflow and process that I use with my interior design clients.
Read MoreIn this post I share 7 ideas for how to handle indecisive interior design clients.
Read MoreIf you don't manage your design clients then they will walk all over you - fact. I talk a lot about 'client leadership' as a way to make sure you stay in control of the situation. In this post I share some tips about what this means and how to take a leadership role in your design projects.
Read MoreThere's quite a bit that goes in to a great initial design consultation. You have to find a balance between providing value during the consultation while also selling the next step of your process (i.e. a larger, more lucrative project). The consultation is a chance to build rapport and trust. It's not only a chance for your client to see if they like working with you, it's also a chance to see if you like working with the client. In this post I share some of my top tips for how to make the most of this meeting.
Read MoreWhat is the easiest way to find new clients? Word of mouth - i.e. when existing or former clients tell their friends and family about your products and services. And what is the easiest way of getting people to sing your praises and tell everyone they know about you? Create an amazing client experience! In this post I share 5 ways to wow your clients and make working with you easy, fun and stress free.
Read MoreIf you’re new to working with clients then it can seem daunting to go in to their house and meet with them for the first time. So in this post I am sharing how I prepare for an initial design consultation with a new interior design client.
Read MoreHappy clients are normally the greatest advocates for your business. The happier they are the more they will share your business and services with others. But it's not enough to just meet expectations. We have to exceed them! Here are six ideas for how to improve your client experience with your interior design clients.
Read MoreThe initial design consultation is your foot in the door to more work as well as a chance to get a great testimonial from your clients. The more prepared you are for the consultation, the better first impression you will make. Here's a free guide you can use to prepare for your next client meeting.
Read MoreOK let’s have a bit of fun just between us….🤣🤣🤣 I’m sharing the seven types of difficult client…how many of these have you met??
Read MoreSocial proof is your secret ingredient to more interior design clients (and more money!). If you want to attract clients to your design business then you have to show that you know what you're talking about and can deliver exceptional results. And to do that you have to have some kind of visual evidence that you can share on your website and on social media. Here’s what to share…
Read MoreThe fact is that if you run a client service based business you will, at some point, meet a difficult client. But there are strategies you can use to manage those clients better so they don't end up driving you crazy! :) And in this video I’m sharing some ideas for how you can deal with difficult design clients.
Read MoreThe way people feel when they first start working with you has a long-lasting impact on their overall satisfaction with the service you're offering. Plus, having a professional onboarding experience to move your clients through shows you know what you're doing and gives them confidence that they've chosen the right person to work with. I’ve put together some tips for onboarding your new design clients when they first start working with you.
Read MoreWhen I first started working with design clients I felt like I needed to always respond and be 'on call' to my clients 24/7.
But I was completely wrong about that - here’s what you should do instead!
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